To log in to Mobile App for the first time:

1. Select the Set Up button on the Home screen.
2. Enter the information requested on the login screen:

• Branch – Select a branch (if used for your logins).
• Login ID / Member Number– Enter your Primary Account Number (PAN) / Member Number, as applicable.
• Password – Enter a password / Personal Access Code (PAC).
• Remember me – Select to enable the Save Login Profile option.
• Save Login Profile – Enter a name for the login profile. When using a login profile for future logins, your Login ID/Member Number doesn’t need to be entered.

3. Select the Log In button
4. Your Mobile App Home screen appears following the login. You now have access to your accounts via our mobile app.

To enable Face ID or Touch ID:

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Biometric Setup from the Settings options.
4. Read and accept the Terms & Conditions by selecting the Accept button at the bottom of the agreement.
5. Toggle Use Biometric Login to the “on” position and select Enable Biometric Login when prompted by a pop-up. 
6. Enter your mobile app password, then select the Save button.

QuickView is available only if you log in using a Saved Login. If you did not create a Saved Login during mobile app setup, see “How do I create a Saved Login?” under the Managing My Mobile App section below.

Once a Saved Login is created, there are two ways you can enable QuickView on our mobile app:

Via the Home screen

1. Select the Set Up button (while not logged in).
2. Select your login profile.
3. Enter your password and then select the Log In button
4. On the Preferences screen that appears, select the box beside QuickView and then select the Save button.
5. QuickView will then be enabled for your accounts.

Via Settings

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Account Preferences from the Settings options.
4. Unselect the box beside QuickView and then select the Save button.
5. QuickView will then be enabled for your accounts.

For guidance on how to adjust QuickView settings, see the “How do I change my QuickView settings?” under the Managing My Mobile App section below.

To register for account alerts:

1. Select Alerts from the tiles on the Home screen. 

   Note: If Alerts isn’t visible, swipe sideways on the screen until a tile containing “Alerts” appears.

2. Log into Mobile App, if not already logged in.
3. At the top of the screen, select the Settings tab.
4. Enable account notifications by:
   1. Selecting the Notifications option.
   2. Toggling Notifications to the “on” position and then select Accept when prompted by a pop-up.
   3. Selecting the Save button. A pop-up will appear confirming notifications were successfully enabled.
5. Return to the Settings menu and select the Manage Alert Contacts option.
6. Add your contact details by:
   1. Selecting the Add Contact button. 
   2. Choosing phone or email as your contact method and entering your contact details. For phone, you will also need to provide your mobile phone carrier.
   3. Selecting the Save button. A pop-up will appear confirming that the alert contact was successfully saved.
7. If you would like to nickname your accounts for easy recognition, return to the Settings menu and select the Manage Account Nicknames option and add account nicknames by:
   1. Selecting an account from the Account Nicknames screen.
   2. Entering the nickname for the account (e.g. Savings Account) in the Nickname field.
   3. Selecting the Save button. A pop-up will appear confirming that the nickname was successfully saved.
8. Return to the Settings menu and select the Manage tab at the top of the screen.
9. Activate the alerts you would like to receive by:
   1. Selecting the desired alert from the list of options.
   2. Choosing the desired contact to receive the alert notification.
   3. Selecting the Save button. A pop-up will appear confirming that the alert was successfully saved.
10. Alerts are now set up.

There are two ways to set up Apple Pay with our mobile app:

During app setup

If you log into the mobile app for the first time using a version that contains the Apple Pay feature, you’ll receive a one-time-only notification advising you that you can add your debit cards to Apple Wallet.

Via settings

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Set Up Apple Pay from the Settings options.
4. If prompted, select the preferred method for receiving the 2-step verification code.
5. If prompted, enter the code received by email or text message into the Authentication Code field, then select the Continue button.
6. You will see a list of eligible debit cards. Select Add to Apple Pay beside the desired card.
7. Confirm the name, card number, and expiry date of the card, then select Next.
8. Review the terms and conditions and select Agree.
9. Select Next on the Card Added screen. This screen appears if the card was successfully added to Apple Wallet.
10. Select Use as Default Card to set up the card as the Apple Pay default card. Alternatively, select Not Now.
11. A confirmation message will appear. Select Add More Cards or Done as appropriate. You will receive a notification when the card is ready to use with Apply Pay.

If you’ve incorrectly entered your password or security questions under Increased Authentication three consecutive times, you’ll be locked out of your mobile app for the protection of your accounts.

To regain access, please contact us for assistance.

To change your Mobile App password:

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Change Password from the Settings options.
4. Enter your Current Password, a New Password, and Verify New Password fields, then select the Save button. 

Note: The new password can’t be the same as the old password.

5. A pop-up will appear confirming your password was successfully changed.

To create a new Saved Login:

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Saved Logins from the Settings options.
4. Select the Create New Login button at the bottom of the page.
5. Complete the Login Info screen. The new Saved Login will then be available when you next log in.

Note: Creating a new Saved Login when a Saved Login already exists for the same account, replaces the older Saved Login with the new one.

To change a Saved Login nickname:

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Account Preferences from the Settings options.
4. Enter a new nickname in the field provided and then select the Save button.

To delete a Saved Login:

1. Select Log In from the top right of the Home screen.
2. Select Manage Login Profiles from the list of options below the login section.
3. Select the Delete icon that appears beside the profile to be deleted. 
4. Select OK when prompted by a pop-up. The Saved Login will then be deleted.

Note: If no Saved Login profiles remain after the selected login profile is deleted, you will be taken to the full login screen and your Login ID/Member Number and password will be required to access the mobile app.

To change which accounts you can see via QuickView:

1. Select QuickView Settings at the bottom right of the QuickView panel on the Home screen.
2. Log into Mobile App, if not already logged in.
3. From the list of accounts that appears, select any accounts you want to be displayed and/or unselect any accounts not to be displayed, then select the Save button.
4. Select OK when prompted by a pop-up.

There are two ways you can disable QuickView on our mobile app:

Via the Home screen

1. Select the Set Up button (while not logged in). 
2. Select your login profile.
3. Enter your password and then select the Log In button.
4. On the Preferences screen that appears, unselect the box beside QuickView and then select the Save button.
5. QuickView will then be disabled for your accounts.

Via Settings

1. Select Settings from the tiles on the Home screen.

Note: If Settings isn’t visible, swipe sideways on the screen until a tile containing “Settings” appears.

2. Log into Mobile App, if not already logged in.
3. Select Account Preferences from the Settings options.
4. Unselect the box beside QuickView and then select the Save button.
5. QuickView will then be disabled for your accounts.

To deposit a cheque using our Deposit Anywhere^TM feature:

1. Select Deposit from the tiles on the Home screen.

Note: If Deposit isn’t visible, swipe sideways on the screen until a tile containing “Deposit” appears.

2. Log into Mobile App, if not already logged in.
3. Select the Get Started button if presented with a screen providing an overview of Deposit Anywhere.
4. Enter your deposit details:

• Deposit to – Select the account that will be credited.
• Amount – Enter the exact amount of the cheque.
• Front of cheque – Select Take Photo to capture an image of the front of the cheque.
• Back of cheque – Select Take Photo to capture an image of the back of the cheque. 

Note: If prompted, please allow the mobile app access to your device’s camera.

5. Select the Continue button.
6. A confirmation screen will appear. Review your deposit details and, if correct, select the Confirm button. A pop-up will appear confirming that the deposit was successfully completed.

To add a bill payee:

1. Select Pay Bills from the tiles on the Home screen.

Note: If Pay Bills isn’t visible, swipe sideways on the screen until a tile containing “Pay Bills” appears.

2. Log into Mobile App, if not already logged in.
3. Select Manage Payees from the tiles at the top of the screen.
4. Select the Add Payee tile at the top of the screen.
5. Search for a payee by name or browse by category, then select a listed payee.
6. Enter your account number with the payee, then select the Add Payee button.
7. A confirmation screen will appear. Review the payee details and, if correct, select the Confirm button. A pop-up will appear confirming that the payee was successfully added.

To delete a bill payee:

1. Select Pay Bills from the tiles on the Home screen.

Note: If Pay Bills isn’t visible, swipe sideways on the screen until a tile containing “Pay Bills” appears.

2. Log into Mobile App, if not already logged in.
3. Select Manage Payees from the tiles at the top of the screen.
4. Select the Delete icon beside the payee you wish to delete.
5. Select Delete when prompted by a pop-up.
6. The payee should now be removed from the list on the Manage Payee screen.

To make a bill payment:

1. Select Pay Bills from the tiles on the Home screen.

Note: If Pay Bills isn’t visible, swipe sideways on the screen until a tile containing “Pay Bills” appears.

2. Log into Mobile App, if not already logged in.
3. Enter your payment details:

• From – Select the account that will be debited.
• To – Select to open the Payee screen, then select the payee (biller).
• Amount – Enter the amount of the payment.
• When – Select an option for when to pay the bill. Options include:
  • Now (the default) – Select to send the payment immediately.
  • Later – Select to future-date the payment.
  • Recurring – Select to send recurring payments, then specify the recurring payments schedule.

4. Select the Pay This Bill button.
5. A confirmation screen will appear. Review the payment details and, if correct, select the Confirm button. A pop-up will appear confirming that the payment was successfully completed or scheduled.

To schedule a recurring payment:

1. Select Pay Bills from the tiles on the Home screen.

Note: If Pay Bills isn’t visible, swipe sideways on the screen until a tile containing “Pay Bills” appears.

2. Log into Mobile App, if not already logged in.
3. Enter your payment details:

• From – Select the account that will be debited.
• To – Select to open the Payee screen, then select the payee (biller).
• Amount – Enter the amount of the payment.
• When – Select Recurring and then specify the recurring payments schedule.

4. Select the Pay This Bill button.
5. A confirmation screen will appear. Review the payment details and, if correct, select the Confirm button. A pop-up will appear confirming that the recurring payment was successfully scheduled.

To make a transfer:

1. Select Transfers from the tiles on the Home screen.

Note: If Transfers isn’t visible, swipe sideways on the screen until a tile containing “Transfers” appears.

2. Log into Mobile App, if not already logged in.
3. Select a transfer option:

• To My Account – Select to create Account-to-Account or Me-to-Me transfers between your own accounts.
• To Another Member – Select to create an Inter-Member transfer to another member’s account.

4. Enter your transfer details:

• From – Select the account to be debited.
• To – Select the account to be credited.
• Amount – Enter the transfer amount.
• Memo – Optionally, enter information about the transfer.
• When to Transfer – Select an option for when to settle the transfer. Options include:
  • Now (the default) – Select to process the transfer immediately.
  • Later – Select to future-date the transfer.
  • Recurring – Select to send recurring transfers.

5. Select the Continue button.
6. A confirmation screen will appear. Review the transfer details and, if correct, select the Confirm button. A pop-up will appear confirming that the transfer was successfully completed or scheduled.

To schedule a recurring transfer:

1. Select Transfers from the tiles on the Home screen.

Note: If Transfers isn’t visible, swipe sideways on the screen until a tile containing “Transfers” appears.

2. Log into Mobile App, if not already logged in.
3. Select a transfer option:

• To My Account – Select to create Account-to-Account or Me-to-Me transfers between your own accounts.
• To Another Member – Select to create an Inter-Member transfer to another member’s account.

4. Enter your transfer details:

• From – Select the account to be debited.
• To – Select the account to be credited.
• Amount – Enter the transfer amount.
• Memo – Optionally, enter information about the transfer.
• When to Transfer – Select Recurring and then specify the recurring transfer schedule.

5. Select the Continue button.
6. A confirmation screen will appear. Review the transfer details and, if correct, select the Confirm button. A pop-up will appear confirming that the recurring transfer was successfully scheduled.

To set up your e-Transfer profile:

1. Select Interac e-Transfer from the tiles on the Home screen.

Note: If Interac e-Transfer isn’t visible, swipe sideways on the screen until a tile containing “Interac e-Transfer” appears.

2. Log into Mobile App, if not already logged in.
3. Select the Settings option from the list.
4. Select My Profile from the Settings screen.
5. Complete the sender profile, as follows:

• Your Name – Enter your name.
• Email – Enter your email address.
• Cell – Optionally, enter your mobile phone number.
• Send By Text Message – Optionally, select the box to send text notifications to your mobile phone, in addition to email notifications.

6. Select the Save button.

1. Select Interac e-Transferfrom the tiles on the Home screen.

Note: If Interac e-Transfer isn’t visible, swipe sideways on the screen until a tile containing “Interac e-Transfer” appears.

2. Log into Mobile App if not already logged in.
3. Select the Settings option from the list.
4. Select Manage Contactsfrom the Settings screen.
5. Select the Add Contacts tile at the top of the screen. 
6. Select Add New Contact or Choose from your Contacts.
7. Complete the Add Contact screen:

• Name– Enter the recipient’s name. This field auto-populates if the recipient is added from your contacts list.
• Notification Method– Select the notification channels through which Interac e-Transfer notifications are sent to the recipient. Options include “Email” and/or “Phone”.
• Email– Enter the recipient’s email address. This field auto-populates if the recipient is added from the contacts list and an email address was included in their contact information.
• Cell– Enter the recipient’s mobile phone number. This field auto-populates if the recipient is added from the contacts list and the phone number was included in their contact information.
• Language Preference– Select a language preference (English or French).
• Security Question/Answer– Enter a security question and a one-word answer.

8. Select the Add Contact A pop-up will appear confirming that the e-transfer was successfully completed.

To send an Interac e-Transfer:

1. Select Interac e-Transfer from the tiles on the Home screen.

Note: If Interac e-Transfer isn’t visible, swipe sideways on the screen until a tile containing “Interac e-Transfer” appears.

2. Log into Mobile App, if not already logged in.
3. Select the Send Money option from the list.
4. Enter your e-transfer details:

• From – Select the account that will be debited.
• To – Select the recipient.
• Amount – Enter the amount of money to send.
• When – Select an option for when to send the transaction. Options include:
  • Now (the default) – Select to send the transfer immediately.
  • Later – Select to future-date the transaction.
  • Recurring – Select to send recurring transactions.

5. Select the Continue button.
6. A confirmation screen will appear. Review the e-transfer details and, if correct, select the Confirm button. A pop-up will appear confirming that the e-transfer was successfully completed. 

To set up Autodeposit:

1. Select Interac e-Transfer from the tiles on the Home screen.

Note: If Interac e-Transfer isn’t visible, swipe sideways on the screen until a tile containing “Interac e-Transfer” appears.

2. Log into Mobile App, if not already logged in.
3. Select the Settings option from the list.
4. Select Autodeposit from the Settings screen.
5. Complete the Autodeposit registration:

• Your Email – Enter your email address to be registered with Autodeposit. This field defaults to the email address registered under your sender profile but is editable.
• Account – Select the account that transfers are deposited to when a transfer is sent through the associated email address.
• Acknowledgements – Select to acknowledge it is understood how the registered email address is used for Autodeposit.

6. Select the Update button. A pop-up will appear confirming that Autodeposit was successfully set up.

To cancel a pending e- transfer or Request Money transfer:

1. Select Interac e-Transfer from the tiles on the Home screen.

Note: If Interac e-Transfer isn’t visible, swipe sideways on the screen until a tile containing “Interac e-Transfer” appears.

2. Log into Mobile App, if not already logged in.
3. Select the Send Money option from the list.
4. Select Pending from the tiles at the top of the screen.
5. Select Cancel below the transaction you wish to delete.
6. A confirmation screen will appear. Review the transfer details to verify their accuracy and, optionally, enter the reason for the cancellation in the “Message to Contact” area.
7. Select the Confirm button. A pop-up will appear confirming that the cancellation was successfully made.