New Website FAQs

We are pleased to launch our Simply Better Digital Banking Experience

Our new website features a fresh and modern look and an improved user experience. This includes more intuitive navigation to make it easier for members to find the information they're looking for quickly and seamlessly.

How do I get the simply better digital banking experience? 

Members will automatically transition the next time they login after the refreshed system is live - after September 6, 2023. Current login and password information will remain unchanged but you may have to re-enter your saved login information. 


What browsers and operating systems can I use to access ABCU online banking?

To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Our online banking supports Microsoft Edge, Firefox, Safari, and Google Chrome.

The new version of the Mobile App is compatible with iOS 11 and Android 6.0 or higher. To maximize your mobile banking experience and for your security, we recommend using the latest supported operating system.


How do I get the new mobile app for iOS and android? 

The new mobile app will be available for download in early September 2023 after we are live.


Is this a legitimate change? 

This is a great question because it means you're being critical of online changes, which is a common trait of phishing and other cyber security attacks. You can be confident in knowing that ABCU Credit Union initiated the display change and this is in fact a legitimate change.


Why are you making changes?
 
Taking our member's feedback into consideration, we're updating our Online Banking and Mobile App to provide you with a simply better digital banking experience, so it's easier for you to do your banking at home, on a tablet, or on your phone. 

This is the first step in offering new online banking features. Once the refresh is complete, ABCU will be working on adding new and exciting features for personal and business banking.


Do I need to do anything differently? How has the login procedure changed?

In online banking, only the display has changed. All other functionalities remain the same including:

• Login procedure
• Login credentials
• Information within your Online Banking (eTransfer recipients, bill vendors, and recurring payments) 

Will the alerts feature found in online banking still be available? 

Alerts that inform you of important account and security activities will still remain in effect. Users can choose to have Alerts notifications sent to their phone or email.

Interested in learning more about our refreshed mobile and online banking?
 
We'd be happy to answer any questions you have through our Contact Centre at 1-888-929-7511 or by visiting your branch in Beaumont or City Centre, Edmonton.